Refund policy

I. 45-Day Return & Exchange Rights

We stand behind the quality of our products and offer a 45-day return policy, allowing you to request a return within 45 days of receiving your item.

To be eligible for a return:

  • The item must be in its original condition, unused, and with all tags and original packaging intact.

  • A valid receipt or proof of purchase is required.

If your return is accepted, we will provide a return shipping label and detailed return instructions.
Items sent back without prior return approval will not be accepted.

To initiate a return, please contact us at sales@cleadeep.com.
Returns must be shipped to the following address:

CleaDeep Returns Center
1150 N Del Rio Pl, Ontario, CA 91764
Recipient: inspeed-55016
Contact Number: 626-998-9007

II. Conditions for Return and Exchange

Return requests fall into two main categories:

1. Returns Due to Quality Issues

If your product has manufacturing defects, arrives damaged, or you receive an incorrect item:

  • Please notify us immediately upon receipt.

  • We will issue a prepaid return shipping label.

  • Once we receive and inspect the returned item, we will either refund your payment or send a replacement, based on your preference.

2. Returns Due to Personal Reasons

If you wish to return the product for personal reasons (such as wrong size, change of mind, or design dissatisfaction):

  • You are responsible for the return shipping cost.

  • Shipping charges are non-refundable unless the product is defective or incorrect.

III. Important Return Guidelines

  • Packaging Requirements:
    Returned items must include all original packaging, accessories, manuals, and any promotional gifts.

  • Condition Requirements:
    Products must maintain original quality and function. Items showing signs of damage, missing parts, misuse, or substantial value depreciation will not be eligible for return.

  • Return Period for Parts and Installation Materials:
    Accessories and installation parts are eligible for return within 30 days of receipt.

  • Non-Returnable Items:
    We do not accept returns for:

    • Perishable goods (e.g., food, flowers, plants)

    • Custom-made or personalized items

    • Personal care products (e.g., beauty products)

    • Hazardous materials, flammable liquids, or gases

    • Sale items and gift cards

IV. LTL Freight (Large Item) Delivery Reminder

If you are receiving large appliances via LTL (Less-than-Truckload) shipping:

  • Please inspect your shipment upon delivery.

  • Even if damage appears minor, note "Package Damaged" on the delivery receipt.

  • If the package is severely damaged, refuse delivery and notify us immediately.

  • Damage or missing items must be reported within 48 hours of receipt for claim filing.

V. Exchanges

We do not offer direct item-for-item exchanges.
If you need a different product, please:

  1. Complete a return for the original item.

  2. Place a new order separately.

VI. Refunds

After receiving and inspecting your return, we will notify you of the approval status:

  • Approved refunds will be automatically processed back to your original payment method within 7–10 business days.

  • Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sales@cleadeep.com.

VII. Contact Us

For return requests, return status updates, or any questions regarding returns:

Email: sales@cleadeep.com
Response Time: Within 1 business day